It shouldn’t be hard to answer the call of the wild, to become fully immersed in the outdoors and be prepared for whatever nature throws at you. Here at Ace Camp, our mission is to deliver outdoor enthusiasts the gear that becomes the catalyst that gets you out there.The experience is everything, and we’re here to make it easier for you to have those unforgettable adventures.
We understand that it’s essential to trust your equipment. Quality has been our number-one priority since Ace Camp was established internationally in 2000. Since that time, we’ve been manufacturing high-quality products for reasonable prices for a broad range of outdoor activities. With over 200 products in our line of camping equipment and emergency preparedness gear, we outfit customers around the world for adventures close to home or far-away. Even when roughing it, certain necessities can elevate a decent outing to the trip of a lifetime.
In 2012 we moved operations to the outdoor mecca of Salt Lake City as a base to pioneer new products and better serve the American market. Our state of the art facility guarantees that you get your order fast and on time. Now all you have to worry about is which adventure you’re planning on next.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I wanted a cup that is suitable for my small coffee needs and this is a right fit. The weight is good as well. The best thing about this cup is that it retains the coffee heat longer than usual cups do. It is insulated so you don't feel the heat when you touch the cup. overall I am really happy with this cup and I would recommend this to anyone
Well made and super shiny as they exit the dishwasher. They keep coffee HOT. The only downside is you can’t put them in the microwave to reheat coffee without causing an electrical storm inside the microwave...oops.
Excellent looking cups, overall I was very pleased. As advertised they are double walled and do a pretty good job of retaining their temperature.
Ideal mugs for tea, probably a little large for coffee. Perfect for a decent cup of tea, purchased with a teapot for serving guests, the double wall insulation guarantees that all tea is consumed.
Love these cups. Perfect for a triple shot. Keeps espresso hot. Easy to clean. And the best size on the market.
This is a great cup. Dishwasher safe and keeps my coffee hot. Relatively thin wall. I would recommend this to anyone.
Nice cup. Keeps the coffee hotter than a regular cup.
Made of premium materials, and good insulation
Great price and quality