Jojo Modern Pets started with the idea that people want beautifully designed pet products that match their home.
JoJo Modern Pets has great offerings for small boutiques and regional pet chains. We provide the basics with a unique twist and something people can’t find other places. We can pre-ticket some items with your brand or help you source products you know your customers will love.
JMP is stocked with domestic inventory at our warehouse in Illinois. We work with customers to do it “their way.” Case packs, moqs and pricing that makes sense for independent stores. At JoJo Modern Pets we pride ourselves on making our customers more money.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
So I only bought this stuff because one of my cats decided to pee on my memory foam bed mattress. And stupid 'ol me didn't have a protector on it. By the time I got this stuff the urine had set in for a few days and reeked to high heaven. So I drenched down the stain and let it sit for a few hours. A couple hours later I went to check it out. Took a nice whiff of the area, still smelled a little cat urine, but I think that's because I didn't cover the whole area. So I sprayed some more down and came back again a few hours later and the stain AND the smell were completely gone.
Amazing! If I could give this 6 stars I would. I'm a pup sitter and also a clean freak (contradiction? Maybe?). I've been using harsh smelling sprays to eliminate odors and remove the enzymes that attract new pups to pee in the same spot. This smells sooo good, fresh not harsh- seriously like something from the spa. So with it smelling so good I was sceptical. After cleaning a spot with vinegar, baking soda, and another type of cleaner .... This is the only thing that worked! I'm sold!
Would’ve given it 5 stars if it actually removed the smell completely.
Such a life saver for me and my disobedient cat. The carpets are all clean now!
Bought for helping remove odor causing bacteria and smell from armpit area of shirts. This product was recommended by the makers of the new natural deodorant product i am trying. Seems to work very well for this purpose. Just sprayed on clothes and let sit up to 15 minutes before washing.
The Hound is house trained but like many seniors he can't hold pee as well as he used to. So.... if we are gone a bit too long we may have a puddle of pee to clean up. No carpet in our home (tile) but we still spray Out on the spot and let it sit a bit before blotting it up. He has occasional pancreatitis and we have occasional vomit to clean up. Finish with a spray of Out. Helps with smells.
Maybe the stain I tried it on is too old, but it didn’t fully come off. Will try when the next time an accident happens.
Will re-purchase it if needed, such a good product.