Hi there, we are Oliver & Alejandra James, we are the co-founders of Ali+Oli. This is our family business and these are our daughters, Isabela, Penelope, and Natalia. We run our small business from Coral Gables, Florida, which is a suburb of Miami, and we started our baby product business in 2007, when these girls were just babies.
We have experienced all of the ups-and-downs of parenting just like you have, and we know what you expect when you buy a baby product. This is what is behind our passion in creating the high-quality baby products you receive when you purchase from our brand.
Even though our girls are grown now, we still find great joy in seeing our products being used by young families and their adorable babies.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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We ordered this bowl in preparation of our introduction to solids and I was blown away by the quality of the set. I LOVE how flexible and soft it is and even the suction at the bottom is great and promising that we will have very little spills. Even the color is exactly as shown in the picture. It was well worth the price and we will for sure be ordering more in the near future!
I love this bowl! Keeps mealtime easy and cuts down on drips, spills and messes. My baby’s older siblings can easily help feed him with this bowl. Easy clean up and my little one likes to sooth his gums in the bowl and spoon.
Spoon is a little big for my young one, but she’s growing into it. I love how easy it is to load up a spoon with this bowl. Can I get an adult size??
Awesome bowl set that’s soft and has great suction power!
Beautiful color, great material, great suction power, my baby likes the spoon (her first spoon ever).
I ordered the mint bowl. The color match exactly and I’m very impressed with the suction. It was hard for my little one to pull it or knock it off. I’ll be buying more.
Great for beginner eaters the curve helps a lot love the color! Its as pictured mauve
It works really well and stays suctioned as long as the surface it is on is clean and flat. The color is exactly as pictured. It’s a little smaller than I hoped and the spoon is flatter than expected, but it works just fine.
I love these bowls and own several of them. Super easy to clean, suction well to any surface, and made of sustainable materials. Highly recommend them!
Very soft spoon don't hurt the baby, we like it
I love it. The suction power is amazing!
I love this color, texture, size and all of them! I highly recommend it.
4 stars because the spoon is slightly too wide for tiny mouths, but the bowl is great for independent eating.
Loved it! Exactly what I needed.