How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Amazing cooler! Bought this to take to the beach and needed a cooler that could hold all our needs but also keep things cold even when sitting in direct sunlight. We’re finishing up day 2 of vacation and so far this thing has kept ice solid and everything remains cold.
So glad I went with this bag, didn’t have to break the bank to get a good, flexible, easy-to-pack cooler I was looking for. Great shoulder strap for carry. Good for cold and frozen food on road trips.
This is a great cooler for the car, boat, beach or a picnic. I like that it's tall enough for water bottles, sandwiches or snacks. The top zipper makes it super easy to access the items inside.
Awesome bag for work! Works perfect to keep your lunch/drinks cold for extended periods of time. I have even forgotten my food in my bag and it’s still cold even 24 hours later.
Once you have this cooler loaded up it is really nice. The quality is high with the cooler. I actually used it as luggage on a recent trip to Florida so we could have it at the beach, and it made it through airline checked baggage there and back with no issues.
I have been using this cooler for boating. The cooler keeps everything cold all day long. It is easy to carry and store. The bag is sturdy and strong. I would recommend this for any occasion that you need to keep food and drinks cold for over 8 hours. Love it!
Good size, looks decent and sturdy. I would like to give it 4.5 stars if I could, only take off half star because I would like the bottom to have more stiffness. The bottom isn't super flimsy, but over time with the weight of my food containers and drinks it probably will become very flimsy.
Absolutely fantastic! Went deep see fishing in the Florida Keys! The cooler bag is so wonderful. Everything I hoped for! Also great for camping!
Great product. Have not had the opportunity to use it much but the quality is fantastic. Seems very durable. A little pricey but I hope it will last for many years.
Love it keep it in the vehicle so when we go to the grocery and put cold stuff in it
Very happy with the purchase. Bought for my wife and she absolutely loves it !!!
Great cooler for the day trips out and float trips... you get what you pay for
We are going to use it on our boat this season to pack lunches. Will probably also use it for cold storage over a weekend.