Hi there, we are Oliver & Alejandra James, we are the co-founders of Ali+Oli. This is our family business and these are our daughters, Isabela, Penelope, and Natalia. We run our small business from Coral Gables, Florida, which is a suburb of Miami, and we started our baby product business in 2007, when these girls were just babies.
We have experienced all of the ups-and-downs of parenting just like you have, and we know what you expect when you buy a baby product. This is what is behind our passion in creating the high-quality baby products you receive when you purchase from our brand.
Even though our girls are grown now, we still find great joy in seeing our products being used by young families and their adorable babies.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I bought several bowls to feed our baby and I had a couple of hits and misses until we decided to give these bowls a try. The are very well made and you can feel the difference in quality right out of the bag. The spoon is the best part as it is not very soft and you can use it to help baby open his mouth and then rest the food against the upper palate of the baby for easy delivery (feed little amounts always). The suction is pretty strong and we have had no issues so far with that as well. Great quality product. Highly recommended.
Use the bowl and spoon for my four month old's first puree feeding. I love the color and smooth texture of the pieces. Easy to clean and sterilize. Size of spoon was not too large for baby's mouth. Would definitely purchase again.
Her favorite bowl and spoon. She especially loves the spoon. It doesn’t move around once on the tray and food doesn’t end up on the floor lol
Sticks to the table almost to well & a breeze to clean.
The shape is great and the suction is too. I just wish it was larger as I'm using it for a dish for someone who has Alzheimers and is losing control. The high sides make scooping out much easier for them to eat. A plate with one high side would also be nice to have.
The suction is way better then other one out there
This bowl is so cute and I love the color. I use it for my baby’s food. I love it!
Design and quality are great! Love the color
So far so good! Love the color. My son is still at the age where i feed him, so the real test of the suction will be when he’s able to feed himself.
Great suction! My toddler has hard time lifting this bowl compared to other bowls and plates from other manufacturers we’ve used.
I liked the blush color and material