It shouldn’t be hard to answer the call of the wild, to become fully immersed in the outdoors and be prepared for whatever nature throws at you. Here at Ace Camp, our mission is to deliver outdoor enthusiasts the gear that becomes the catalyst that gets you out there.The experience is everything, and we’re here to make it easier for you to have those unforgettable adventures.
We understand that it’s essential to trust your equipment. Quality has been our number-one priority since Ace Camp was established internationally in 2000. Since that time, we’ve been manufacturing high-quality products for reasonable prices for a broad range of outdoor activities. With over 200 products in our line of camping equipment and emergency preparedness gear, we outfit customers around the world for adventures close to home or far-away. Even when roughing it, certain necessities can elevate a decent outing to the trip of a lifetime.
In 2012 we moved operations to the outdoor mecca of Salt Lake City as a base to pioneer new products and better serve the American market. Our state of the art facility guarantees that you get your order fast and on time. Now all you have to worry about is which adventure you’re planning on next.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I used this the other day and it is amazing. There is very little effort needed to saw through branches. We sawed branches up to 2" thick with minimal effort. The only problem was when we got to the end and the branch started to compress against the saw. This is typical of all chain saws. It can either be finished with a pruner or someone can hold the branch up while finishing the cut. I would recommend this as a simple and easy tool to use.
This is exactly what I expected it to be, its nice and compact and cut alot better then I had anticipated. I cut through a torso sized log in just a min or two. I dont expect this to fell trees but for clearing out trails of broken branches and smaller logs or even to cut some firewood for camping, this is great to have on hand. This DOES require alittle manual labor so dont expect it to be like brushing your teeth. But it beats packing around a small gas chainsaw or axe.
I have another manual chainsaw, but this one is far better. The saw is nice and sharp, it fits neatly into the pouch, and the handles make it very easy to hold and operate without getting sore hands. My old one has "T" handles that are uncomfortable and tiring to hold. I am very happy with this purchase and look forward to lots of time using it.
This saw is a must have for your truck, backpack or anything else you might find yourself in need to saw. I used it a week ago when a tree feel in the road blocking traffic. Went and got out of my truck and cut the fallen tree in half and pushed the two half's aside and went on my way. I can’t tell you how well this thing cuts. It’s sharp teeth cut really fast and efficient. You could easily cut down a mid size tree with this. Definitely a good buy.
This chain saw is great for a backpack and works well and has good handles. For my intended use it didn't work as I was trying to cut a high tree branch by toeing small ropes to handles but the cutting teeth were on the opposite side of the branch with no way of flipping over. It would be great if it had cutting teeth on both sides. Handles are well made and price is reasonable compared to making one yourself out of a normal chainsaw blade.
Works really well, I tied long ropes to each handle, threw it over some high branches and trimmed my tree that way. My only complaint is that it would land upside down and obviously wouldn't cut that way. Would be great if half the teeth faced the opposite direction so it would cut on both sides.