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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I've used this product for years and it has helped my scalp immensely. My friend who is a stylist recommended this product to my scalp problem especially during the winter season as the dry air makes everything dry. I love this product. I would definitely recommend for anyone who has itchy dry scalp to use this treatment
I have pretty bad dandruff every now and then. After using the product for a week straight I noticed a significant difference in how itchy and flaky my scalp was. You do have to use it regularly to treat it, as it doesn't go away forever, but having some with you whenever you do have an issue, it really helps.
I am in love with Lumin’s face wash and moisturizer system, so I thought I would give the scalp recovery a try. I have a really dry scalp due to Eczema. The menthol type feeling in the scalp treatment soothes my scalp. It relieves the itchiness of a dry scalp. I am glad I made the purchase.
I have a horrible scalp from seborrhoeic dermatitis and this seems to calm down the flaking and itching that occur. I plan to keep using this product as it's one of the few things that worked.
Not only does it have a good smell but you get this nice cool tingling sensation on your scalp which is an absolute treat in the summer months right now. Totally worth what it costs
I have an extremely sensitive scalp that tends to break out with weather, stress, or for no reason at all. This treatment has worked great keeping it all under control. It also feels great on your scalp.
I had a terribly dry scalp and it was so itchy and I scratched and it would bleed. Even immediately after showers it would start itching. After using this, the itching stopped a few days after. Haven't had issues since!
I've been using the product for a few weeks now and am pretty happy overall with the results. I give the scalp treatment 6/5 stars for how much I like it.
The scalp repair is my favorite now. It has a "cooling" effect and the tea tree oil makes my scalp feel refreshed, moisturized, and clean.
I have dry, itchy scalp 365 days a year. Scratch and bleed type scenario. BUT I have started using this everyday and it’s gone!!! Fully worth it.
I love this product, I saw it and had to try it. It works great for my dandruff and stress induced eczema on my head.
My husband has chronic scalp issues with no solutions. Blessedly, this works. Thank you!!
I just started using it for the first week and noticed immediately the dandruff and itching was gone. Very satisfied with this product.
This size bottle lasts all year round. Great product for dry scalp.
I'm really pleased with this product so far. There's certainly a lot of value for your money
At first I thought the bottle was too small, but it appears you don’t need much gel each time, very effective!
I really like the way this product feels in my scalp. I would recommend it.
Amazing product, it's reviving my scalp!
This is great for the scalp and makes the hair feel wonderful
Just what I expected.
I liked its efficiency but expected different
Worth every penny. Smells good. I’ve used it for years.
Delivered as promised
Good product; seems to do what it’s supposed to.
My hair is so shiny. I will not be returning this product.